1. Where are you from?
We are from Zhejiang, China.
2. What is the range of your products?
We offer a variety of products including seeds, seedlings, fruits, juices, wines, dried fruits, pastries, and more. More vegetables and fruits will be updated in the future.
3. What is the minimum order quantity? How do you deliver the goods?
The minimum order quantity is usually 20 pieces. We support mixed batches and offer global delivery. Specific charges need to be inquired. The shipping fees vary depending on the products. We use DHL, UPS, FedEx, DPD.
4. Can you provide customized packaging for corporate gifts?
Yes, we offer OEM services. We can design custom gift boxes and labels with your company logo. Please contact us for more details.
5. Payment methods
Wire transfer, PayPal, Western Union, and orders with insurance guarantee provided by Alibaba, etc.
6. What should we do if the goods are damaged upon arrival or detained by customs?
Tree seedlings are living organisms. If you are unable to receive them due to personal reasons, refunds will not be supported. Please unpack and inspect the box within 48 hours after receiving them. For a single tree, if the bark is not scratched by nails and turns green, it is alive. Trees in soil can be directly transplanted. For bare-root trees, please immerse them in rooting water for 4 hours before transplantation.
If the goods are detained by customs, the payment and transportation costs can be compensated.
